Arnold Clark Vehicle Management

Call us on 0141 332 2626 and ask for Dawn or Lisa. They will check the status of your tax disc, or arrange for a duplicate (this may be chargeable if the original has been lost by you or your employer)

You should immediately notify your employer and your insurers. We also require you to notify us. Please call us on 0141 332 2626 and ask for Administration.

Our Service-Direct team will normally try to contact you in advance and make arrangements with you to ensure your vehicle is serviced when required. However, there may be certain situations where they do not contact you e.g. exceptional mileage over a holiday period. If that is the case, please contact us on 0845 601 4074 to book your vehicle in for a service, or complete our online Service Booking Form.

We recommend that you pay a fixed penalty as soon as you receive it. If we latterly receive some form of traffic offence e.g. parking ticket, speeding ticket, congestion charge or some other offence, we are obliged to either pay the ticket or notify the issuing authority of your details. In some cases, we have no option and have to pay the ticket e.g. London Congestion Charges. In other cases, we may pay a ticket to avoid you incurring additional charges through late payment.

In either event, we will recharge the ticket to you. We reserve the right to apply an administration fee.

A new tax disc will be sent to you automatically at least 7 days before the expiry of your current tax disc. Please contact our Administration Department on 0141 332 2626 if your new disc does not arrive or is misplaced. Please remember that cars approaching 3 years of age require a valid MoT certificate (4 years in Northern Ireland) before they can be re-taxed. We will remind you in advance, but it is your responsibility to submit your vehicle for an MoT test on time.

Please contact us on 0141 332 2626 at least 14 days before departure so that we can send you our letter of authority, along with appropriate documentation and instructions. Alternatively, you can apply online by completing our Foreign Travel Request Form.

We have arranged a national windscreen replacement service through Autoglass. You can contact them on 0800 363636. Your employer may have special procedures that need to be followed, so before calling this number, we recommend you try to confirm what procedures should be followed.

You should contact our Fleet Maintenance Department on 0141 352 5200. They will advise you of the terms of your contract, and will make a reservation of your behalf. Please note that if a relief vehicle provision is not included in your contract, we may require additional authorisation from your organisation before confirming a reservation.

You may also use our Car Rental Booking Form.

Call us on 0141 332 2622. This is our 24 hour emergency line. We'll take your details and arrange for an agent to attend to you as quickly as possible. Where your vehicle is still covered by manufacturers' breakdown cover, we will contact the manufacturer on your behalf. However, if you wish to do this yourself, you can find the contact information in your vehicle handbook.

We have national accounts with a number of fast-fit repairers, including Clark-Fit and Kwik Fit. Simply take your vehicle to one of these outlets and identify yourself as an ACVM driver. They will contact us for authority to proceed with repairs.

If your employer has arranged Accident Management for your vehicle, you should contact Arnold Clark Accident Services on 0800 917 2712.

If you're not sure if you have Accident Management cover, please call our 24 Hour Emergency Line on 0141 332 2622 for assistance or advice. Even if you do not have Accident Management cover, our Fleet Maintenance team will try to help.

You are free to choose any repairer you wish, with one condition. It is our policy to use the approved franchise dealer network for servicing and repairs. We believe this helps to improve reliability, as repairers will be manufacturer trained and will use manufacturer software and tools. It also protects your vehicle warranty, as genuine manufacturer parts will be used. If you would like us to open a new repairer account for you, Select A Repairer, or call us on 0141 332 2626.